1 Mar / 2017

Jingdong was settled in ndustrial and Commercial Bureau staff to handle complaints

Jingdong was traced to Industrial and Commercial Bureau staff to handle complaints in

Core tip:

October 10th, occupation fake people Wang Hai in micro-blog real-name reporting/real-name whistleblowing "industrial and commercial bureau of Beijing economic and Technological Development Zone Jingdong employees settled Industrial and Commercial Bureau complaints" and "Industrial and Commercial Bureau chief in the mall to zero consumption".

source: JINGWAH times

JINGWAH

Times News (reporter Han Linjun Yuan Guoli) yesterday, the trade and Industry Bureau of Beijing economic and Technological Development Zone in response to the "employees of the Jingdong settled Industrial and Commercial Bureau complaints" and "Industrial and Commercial Bureau chief in the mall to zero yuan consumption report of two cases. Branch said that Jingdong is indeed a liaison officer to enter the work with the Department, the Department of zero dollar shopping problem is under investigation. In October 10th, occupation fake people Wang Hai on micro-blog for the two cases report real name.

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Jingdong employees handle complaints

Wang Hai, through his informant that, in the Beijing economic and Technological Development Zone Industrial and commercial bureau of consumer protection, three or four Jingdong mall employees stationed, their wages issued by the Jingdong is equivalent to the mall, the mall in the Jingdong set up a branch office "".

Wang Hai said that if someone to the trade and Industry Bureau to report or complaint Jingdong, the information will be collected to the staff stationed in the hands of the Bureau of industry and Commerce Bureau, handled by them.

In

report the matter at the same time, Wang Hai also reported on micro-blog Industrial and Commercial Bureau Beijing Development Zone Branch of consumer protection chief Wang Xiaofeng, Jingdong in the mall shopping orders, basically is the actual payment of 0 yuan. On the part of the shopping documents provided by Wang Hai, the goods purchased by Wang Xiaofeng LCD TV, mobile phones, etc., the maximum amount of a few orders of 6105 yuan. 7 published orders, there are 5 orders for the state of completion, the two for the "pause" and "wait for payment" status. Multiple shopping documents show that after the gift card and coupons offset, the actual amount of the order to pay 0 yuan. In addition, the receipt of a number of documents and industrial and commercial bureau of Beijing economic and Technological Development Zone Branch Address consistent.

> > Bureau of industry and Commerce

liaison to resolve complaints

Wang Hai for reporting Jingdong in Industrial and Commercial Bureau a Jingdong, mall responded that, in order to improve the processing efficiency of consumer complaints, the Jingdong in accordance with the relevant administrative departments in process, complaint handling personnel assigned, to simplify the information transfer process. For Wang Xiaofeng Jingdong zero consumption report, Jingdong mall expressed willingness to cooperate with the relevant departments of the investigation.

yesterday, the Development Zone Industrial and commercial sub Bureau responded that Jingdong mall has indeed entered into the work of the liaison office. They are only responsible for the Coordination Bureau to resolve consumer complaints, the enterprise and the branch liaison between the administrative, after receiving a complaint, the company responsible for the customer service team to provide relevant and timely information processing, liaison officers will not be responsible for specific complaints and reports.

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